Mowing Policies

Please keep your gate unlocked and entry cleared for our mowers to access on your scheduled mowing day. If you prefer to not unlock your gate, we recommend a combination lock and that you provide us with the combination so our crews are able to access the fenced in area. 

*We are unable to send our crews back or issue any credit for not mowing inside a locked fenced area or not mowing when a pet is in the way.*

Please let us know if you have any outdoor pets so our crews can be aware of them. Our crews will make every effort to not let your pet through the gate, but we cannot guarantee your pet will not escape while we are mowing. Please keep them locked up on your scheduled mowing day, so we can provide services for you. Please pick up all toys and bones. We are not liable for broken toys or lead lines our mowers might mow over.

We ask all customers to please pick up all small items such as toys, hoses, pet waste, and other items in the yard before our technicians arrive each week. We are not responsible for damages.

Please contact us immediately if there is any property that is damaged by our crew. We will send out a salesman to take a look and take pictures and document all damage. Our salesman will use their best judgement to determine what actions will be taken. Upon your notification, we will repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner. If you fix the property on your own without contacting us beforehand, we will not refund you any costs associated with the repairs. If we are unable to repair the damage, we will make arrangements to hire someone who is qualified to make the repair. To report any damage, please call 317-967-1071 or email office@lemastersenterprise.com

**If notification is not made within 24 hours, we are not liable for damages**

Our goal is total customer satisfaction! If there are any special notes for your property let us know and we will make sure the crews have them to service your property to your satisfaction. If our work is not satisfactory, or you think we did not service your yard, we do not give credits. However, we will send the crew to re-mow or fix your yard if you make us aware of the problem within 24 hours. If you contact us after 24 hours, we will be sure to correct the problem for the next service.

We understand that Indiana weather is unpredictable and sometimes that will affect your lawn. If our crews arrive and your lawn is struggling, they will provide a trim to help it look clean and fresh or sometimes they will skip it completely. If you pay as you go, you are not charged for skips, when our crew leaders make the decision. You are always welcome to email or call the office to request to be skipped. However, if our crews arrive the following week and the grass is tall and crews have to spend more than their regular time at your property due to your request to be skipped the week prior, we will charge for a double cut.