Fertilization Policies

Please keep your gate unlocked and entry cleared so our technicians can access on your scheduled mowing day. If you prefer to not unlock your gate, we recommend a combination lock and that you provide us with the combination so our technicians are able to access the fenced in area. 

*We are unable to send our crews back or issue any credit for not fertilizing inside a locked fenced area or not fertilizing when a pet is in the way.*

Please let us know if you have any outdoor pets so our technician can be aware of them. Our techs will make every effort to not let your pet through the gate, but we cannot guarantee your pet will not escape while we are fertilizing. Please keep them locked up on your scheduled mowing day, so we can provide services for you. Please pick up all toys and bones. We are not liable for broken toys or lead lines our equipment might run over.

We ask all customers to please pick up all small items such as toys, hoses, pet waste, and other items in the yard before our technicians arrive each week. We are not responsible for damages.

Please contact us immediately if there is any property that is damaged by our crews and/or technician. We will send out a salesman to take a look and take pictures and document all damage. Our salesman will use their best judgement to determine what actions will be taken. Upon your notification, we will repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that we were not made aware of, or allowed to repair in a timely manner. If you fix the property on your own without contacting us beforehand, we will not refund you any costs associated with the repairs. If we are unable to repair the damage, we will make arrangements to hire someone who is qualified to make the repair. To report any damage, please call 317-967-1071 or email office@lemastersenterprise.com

**If notification is not made within 24 hours, we are not liable for damages**

Our goal is total customer satisfaction! If there are any special notes for your property let us know and we will make sure the crews have them to service your property to your satisfaction. If our work is not satisfactory, or you think we did not service your yard, we do not give credits. However, we will send the crew to fertilize again or fix your yard if you make us aware of the problem within 24 hours. If you contact us after 24 hours, we will be sure to correct the problem for the next service.